Customer Care

From the moment you step into a model home and meet our friendly sales agents, to unlocking the door of your new home for the first time, CaraCo is happy to assist with any questions you may have about the home-buying process. We strive for excellence and deliver it with exceptional service that will exceed your expectations, making us Kingston’s #1 most trusted home builder.

Our homes feature quality traditional interior and exterior finishes. We've listened to your needs and have beautiful, functional designs to suit your family's lifestyle. If it's not quite right, we can sit with you and customize the layouts until they are perfect.

CaraCo is proud to work with the best experienced local tradespeople - in fact, we've been in business in Kingston for so long, our trades average over 20 years of experience.

We keep ahead of the curve, seeking out the latest materials and methods, bringing you the best in energy efficient homes, and allowing you to get the most out of your investment.

Each homeowner receives the CaraCo Homeowner Information Package which is a helpful guide to everything you need to know about your home including your Tarion Warranty and other important information.

Our award-winning after sales service record has been among the highest in Ontario each year consecutively since 1986, with no chargeable claims. We have achieved the highest ‘After Sales Service Achievement recognition’ award from Tarion in maintaining an “Excellent” after sales rating consecutively. We have received the Ontario New Home Warranty Plan ‘President’s Award,’ placing our service record among the highest in Ontario.

See what other CaraCo customers have to say about their experiences with us.


Updated on January 15, 2018